Terms of Use

Last updated on Mar 11, 2020 and made effective from then on.

Welcome to tickright.com. Tickright through Website and Applications provide among other features e-learning and MCQ based test preparation modules to students and organizations in different capacities.

The domain name www.tickright.com and the brand “tickright” are owned by Square Root Technologies and Consultancy, a company registered in Bangladesh.

By accessing and using this Website (as defined below) or any portion thereof, You accept and agree to be bound by these Terms. You should review these Terms carefully; if You do not accept these Terms, You must not access or use the Website. The Site reserves the right to change, modify, add, or remove portions of these Terms at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms of Use regularly for updates. Your continued use of the Site following the posting of changes to these Terms of Use constitutes your acceptance of those changes.

Our Privacy Policy and all other notices, communications and terms specific to certain Services (Additional Information) We provide through the Website will form part of these Terms. To the extent of any inconsistency or conflict between the Privacy Policy, the Additional Information and these Terms, the Privacy Policy will prevail followed by these Terms and then the Additional Information.

By using this Website, You represent, acknowledge and agree that You are at least 18 years of age, or if You are under 18 years of age (a Minor), that You are using the Website with the consent of Your parent or legal guardian and that You have received Your parent's or legal guardian's permission to use the Website and agree to its Terms. If You are a parent or legal guardian of a Minor, You hereby agree to bind the Minor to these Terms and to fully indemnify and hold Us harmless if the Minor breaches any of these Terms.

Definitions

Account means an account registered through the Website.

Application means a method of accessing the Website other than navigating to the Website using a web browser.

Content means data, information, text, blogs, images, movies, animations and any other digital media whether currently existing or not that may be displayed, delivered through or otherwise embodied in the Website.

Fee means any fee required to become or maintain the status of Paid Member.

Member means a Registered Member or Paid Member.

Terms means these website terms and conditions between You and Us.

Transaction means any purchase of or payment for Services or Tools facilitated via the Website.

Direct Communication means email, SMS, instant message or any other direct electronic communication.

Our, We, Us, our, we, us mean Square Root Technologies and Consultancy, or alternatively tickright.com.

Service means any services offered by Us through the Website.

User means any person who uses the Website, including to take tests.

Website means Content, Material, information, features, Tools and Services and Applications We make available through URL at www.tickright.com, whether currently existing or developed in the future.

You, Your, you, your mean the customer or user of the Website, including a Member or User.


Access and use of the Website

To register an Account, you must: i) enter a valid and operating email address, a password and all other information requested in the registration section of the Website; and ii) signify your acceptance of these Terms iii) make necessary payment if applicable. Accepting these Terms is an important part of the registration process and you should carefully read these terms before registering an Account on the Website.

Keep your password somewhere safe, because you’re responsible for all activities associated with your account. If you suspect someone else is using your account, let us know by contacting our support team or email at info@tickright.com.

You need an account for most activities on our platform, including to purchase and enroll in a course. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. This means you need to be careful with your password. You may not transfer your account to someone else or use someone else’s account without their permission. If you contact us to request access to an account, we will not grant you such access unless you can provide us the login credential information for that account. 

If you share your account login credential with someone else, you are responsible for what happens with your account and tickright.com will not intervene in disputes between students or teachers who have shared account login credentials. You must notify us immediately upon learning that someone else may be using your account without your permission (or if you suspect any other breach of security) by contacting us. We may request some information from you to confirm that you are indeed the owner of your account.

Limited User

When you enroll (free or paid) in a course module, you get a license from us to view it via tickright.com website and/ or mobile application (if available). Don’t try to transfer or resell courses in any way. 

tickright.com grants you (as a student) a limited, non-exclusive, non-transferable license to access and view the courses and associated content for which you have paid all required fees, solely for your personal, non- commercial, educational purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with a particular courses or feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, reverse engineer, create derivative works of, sublicense, or otherwise transfer or use any course unless we give you explicit permission to do so in a written agreement signed by a tickright.com authorized representative. 

tickright.com reserves the right to revoke any license to access and use courses at any point in time in the event where we decide or are obligated to disable access to a course due to legal or policy reasons. The imposition or removal of any access or use restrictions for any part of the Website is at Our sole discretion.

Privacy

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of tickright.com. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Pricing

The prices of courses for paid modules on Tickright.com are determined solely by Us and subject to change time to time.

We regularly run promotions and sales for our courses and certain courses are only available at discounted prices for a set period of time. The price applicable to a course will be the price at the time you complete your purchase of the course. Any price offered for a particular course may also be different when you are logged into your account from the price available to users who aren’t registered or logged in, because some of our promotions are available to new users only.

Payments

You agree to pay the fees for paid modules that you purchase. Tickright.com works with third party payment processing partners to offer you the most convenient payment methods and to keep your payment information secure. 

When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the course you are enrolling in, you agree to pay us the corresponding fees within thirty (30) days of notification from us. We reserve the right to disable access to any course for which we have not received adequate payments.

Transactions

  • All Transactions in respect to the payment of Fees will be conducted via a third party's secure website. These Transactions are covered by these Terms and any additional third party terms or conditions. Please ensure that You have read the terms and conditions of the third party responsible for conducting the Transaction.
  • By completing a Transaction, You agree to pay all amounts related to the Transaction including all taxes. We may suspend or terminate Your Account and/or access to the Website if Your offered payment method (e.g., credit card) cannot be processed. By providing a payment method, You expressly authorize Us and/or Our third party payment processor to charge the applicable Fees to said payment method at regular intervals if required by Your particular Paid Membership and utilized Services. You are liable for paying any and all applicable sales and use taxes.
  • You acknowledge and accept that Transactions occurring through the Internet have inherent risks and We are not responsible for any unauthorized:
    • interception, modification or diversion of a Transaction request or delivery of a Tool;
    • access or copying of details relating to a Transaction (including personal or financial information); or
    • failure to deliver a Tool, where that failure is not directly caused by Our deliberate actions.
  • We reserve the right to modify, suspend, reject or cancel any Transaction for any reason.


Refunds and Order Cancellation

To the maximum extent permitted by law, You will not be entitled to recover any Fees if Your Account is suspended or terminated in accordance with this Agreement.

After purchasing the paid module of a particular course, if the course is made available to you and you can access the features and functions fully or to a reasonable extent, you will not be eligible to cancel the order or request for refund/ credit.

If the course you purchased upon full payment is not available to you, then you can request, within 7 days of your purchase of the course, that Tickright.com credit/refund your account. No credit or refund is due to you if you request it after the 7-day guarantee time limit has passed. You can request the credit/ refund by emailing Us at info@tickright.com.

The refund will be processed after we have completed evaluating your return. For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective payment platform. If online payment is made once more due to technical error, payment refund will be made. You will receive a refund anytime between 10-15 working days. If you don’t receive refund within this time, please write to us at info@tickright.com and we shall investigate.

At our discretion, if we believe you are abusing our credit/refund policy, we reserve the right to ban your account and to restrict all future use of the Services. If we ban your account or disable your access to a course due to your violation of these Terms you will not be eligible to receive any credit or refund.

Unauthorized Charges on your card

If you see charges on your credit/debit card for purchases made on Tickright.com, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable Tickright.com to begin an investigation.

Promo Code Conditions

Tickright Promo code is a code which has a unique discount value. It generally counts discount on the total order amount of a single order. Some conditions while applying a Promo code:

  • The Promo code must be a valid one.
  • Most Promo codes will have validity period beyond which they will not be enforceable.
  • In case multiple Promo codes are made available to you, only one of them may be applicable.


User Conduct and Rules

  • You must not:
    • use the Website in breach of any applicable laws or regulations; Your use of the Services and behavior on our platform must comply with applicable local or national laws or regulations of your country. You are solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to you.
    • solicit personal information (including name, email address, address, phone number, IP address, or any other information that could, directly or indirectly, identify a person) from other users.
    • violate the privacy rights of any person, including but not limited to submitting personal information about a person without their consent.
    • use the Website (or Content obtained from the Website):
      • to transmit (or authorize the transmission of) "junk mail," "chain letters," unsolicited emails, instant messaging, "spimming," or "spamming";
      • to impersonate any person or entity;
      • to solicit money, passwords or personal information from any person;
      • to harm, abuse, harass, stalk, threaten or otherwise offend others; or
      • for any unlawful purpose;
    • use the Website to upload, post, transmit or otherwise make available (or attempt to upload, post, transmit or otherwise make available) any Content that:
      • is not Your original work, or which in any way violates or infringes (or could reasonably be expected to violate or infringe) the Intellectual Property or other rights of another person;
      • contains, promotes, or provides information about unlawful activities or conduct;
      • is, or could reasonably be expected to be, defamatory, obscene, offensive, threatening, abusive, pornographic, vulgar, profane, indecent or otherwise unlawful, including Content that racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability;
      • exploits another person in any manner;
      • contains nudity, excessive violence, or sexual acts or references;
      • includes an image or personal information of another person or persons unless You have their express written consent;
      • poses or creates a privacy or security risk to any person;
      • You know or suspect (or ought reasonably to have known or suspected) to be false, misleading or deceptive; contains viruses, worms, Trojan horses, spyware, malware or other computer codes, files or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware;
      • directly advertises, promotes or solicits any goods or services or commercial activities;
      • contains financial, legal, medical or other professional advice;
      • interferes with, disrupt, or create an undue burden on the Website;
      • use any robot, spider, or other device or process to retrieve, index, or in any way reproduce, modify or circumvent the navigational structure, security or presentation of the Website;
      • use the Website with the assistance of any automated scripting tool or software;
      • use code or other devices containing any reference to the Website to direct other persons to any other web page;
      • except to the extent expressly permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Website or cause any other person to do so; or
      • delete any attributions or legal or proprietary notices on the Website.


Communications from Us

All Direct Communications from Us to You will be in accordance with Our Privacy Policy. You expressly consent and agree to accept and receive electronic communications from Us, including via e-mail, text message, calls, and push notifications to Your mobile device to inform you of updates and changes to the Services. These electronic communications are part of Your relationship with Us. Unless otherwise prescribed by law, You agree that any notices, agreements, disclosures or other communications that We send You via email will satisfy any legal communication requirements, including that such communications be in writing. Standard carrier data charges may apply to Your use of certain Services and/or use of text messaging and You are solely responsible for such charges.

Intellectual Property

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Tickright.com owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, API, present and future Applications, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Tickright.com without obtaining authorization from Tickright.com.

Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

You may not do any of the following while accessing or using the Tickright platform and Services:

  • access, tamper with, or use non-public areas of the platform, Tickright’s computer systems, or the technical delivery systems of Tickright’s service providers.
  • disable, interfere with, or try to circumvent any of the features of the platforms related to security or probe, scan, or test the vulnerability of any of our systems.
  • copy, modify, create derivative works of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on the Tickright platform or Services.
  • access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website, mobile apps, or API (and only pursuant to those API terms and conditions). You may not scrape, spider, use a robot, or use other automated means of any kind to access the Services.
  • in any way use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as Tickright); or interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services.

 

Content

  • We derive Content from sources which We believe are accurate and up to date as of the time of publication and use reasonable commercial endeavors to update such Content, however, We do not make any representation or warranty as to the currency, reliability, accuracy or completeness of any Content provided via the Website.
  • You indemnify and release Us from all liability for any claim or loss that directly or indirectly results from Your reliance on any Content provided on the Website.
  • We may engage third parties to author, design or provide Content for inclusion in the Website. You acknowledge and agree that in relation to all the Website Content contributed by third parties:
    • any views or opinions expressed in that Content are the views and opinions of that third party and not Ours; and
    • despite any attribution of authorship or lack thereof, the responsibility and liability for ensuring the accuracy, legality, completeness and currency of Content lies exclusively with the third party who provided it.
  • You acknowledge the inherent risks and dangers in the strenuous nature of these types of courses, and by enrolling in such courses, you choose to assume those risks voluntarily, including risk of failure or poor performance in exams, illness, bodily injury, disability, or death. You assume full responsibility for the choices you make before, during and after your enrollment in a course.


Advertising and Hyperlinks

  • We may feature or display third party advertising. By featuring or displaying such advertising, We do not in any way represent that We recommend or endorse the relevant advertiser, its products or services.
  • If You contact a third party using functionality provided on the Website, including via e-mail, We do not accept any responsibility for any communications or transactions between You and the relevant third party.
  • We have no control over and are not responsible for the content of any third-party:
    • site for which a hyperlink is provided or displayed on the Website;
    • site framed within the Website; or
    • advertisements displayed on the Website.
  • We expressly disclaim (and do not endorse or verify) the accuracy or reliability of content on third-party websites.
  • Hyperlinks are provided on the Website for Your convenience only and may not be current or operational. Our use or inclusion of a hyperlink on the Website is not an endorsement, approval or recommendation of the linked website or its content.
  • We are not responsible for the content or privacy practices associated with third-party websites and accessing these sites You should read their terms, conditions and privacy statements. Your use of or reliance on any third-party website is at Your own risk absolutely.


Back-Up; Data Deletion

  • We may make reasonable effort to protect and backup data for Registered Members on a regular basis, however, We do not guarantee the existence, accuracy, or regularity of Our backup services and, therefore, Members are solely responsible for independent backup of data stored on the Website in relation to that Member's Account.
  • If You choose to delete Your Materials, testing data or the data of Your Related Users, You are solely responsible for ensuring that such data is properly backed-up prior to deletion. We are not responsible for any Materials or data that are lost as a result of Your voluntary deletion.


Fraud Protection Policy

Tickright.com realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

Suspension and Termination

  • We reserve the right, without notice to You and at Our complete discretion, to suspend, terminate or refuse to register Your Account, if We believe You:
    • have breached any part of these Terms;
    • are likely to breach any part of these Terms;
    • fail to pay a Fee;
    • have acted against Our business interests or reputation; or
    • are using the Website in such a way as to cause issues for other users of the Website.
  • You will not be entitled to recover any Fees if Your Account is closed in accordance with this clause 16.
  • These Terms will survive indefinitely unless and until Tickright.com chooses to terminate them.
  • If you or Tickright.com terminates your use of the Website or any Service, Tickright.com may delete any content or other materials relating to your use of the Service and Tickright.com will have no liability to you or any third party for doing so.
  • You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever.


Binding Agreement

You agree that by registering, accessing or using our Services, you are agreeing to enter into a legally binding contract with tickright.com. If you do not agree to these Terms, do not register, access, or otherwise use any of our Services.

Any version of these Terms in a language other than English is provided for convenience and you understand and agree that the English language will control if there is any conflict.

These Terms (including any agreements and policies linked from these Terms) constitute the entire agreement between you and us.

If any part of these Terms is found to be invalid or unenforceable by applicable law, then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in effect.

Even if we are delayed in exercising our rights or fail to exercise a right in one case, it doesn’t mean we waive our rights under these Terms, and we may decide to enforce them in the future. If we decide to waive any of our rights in a particular instance, it doesn’t mean we waive our rights generally or in the future.

Indemnifications

You agree to indemnify, defend and hold harmless tickright.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by tickright.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

Disclaimer of Warranties/Limitation of Liability

tickright.com has endeavored to ensure that all the information on the Website is correct, but tickright.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall tickright.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services or Products; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall tickright.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, tickright.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond tickright's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

It may happen that our platform is down, either for planned maintenance or because something goes down with the site. It may also happen that we encounter security issues. These are just examples. You accept that you will not have any recourse against us in any of these types of cases where things don’t work out right. In legal, more complete language, the Services and their content are provided on an “as is” and “as available” basis. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Services or their content, and expressly disclaim any warranties or conditions (express or implied), including the implied warranty of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of the Services. Your use of the Services (including any content) is entirely at your own risk. Some jurisdictions don’t allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will tickright.com or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.

We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.

Governing Law

These terms shall be governed by and constructed in accordance with the laws of Bangladesh without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Dhaka.

Legal Disputes

If a dispute arises between you and tickright.com, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and 'tickright.com' agree that we will resolve any claim or controversy at law or equity that arises out of this Agreement or our services in accordance with one of the subsections below or as we and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as arbitration, as alternatives to litigation.

APPLICABLE LAW AND JURISDICTION: These Terms and Conditions shall be interpreted and governed by the laws in force in Bangladesh. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Dhaka.

ARBITRATION: Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Dhaka, Bangladesh. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Dhaka and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.